Complaint or Content Removal Form

Submit a Complaint or Content Removal Request

Use this form to report content that may be illegal, that may violate Visa or Mastercard rules, or in which you appear without consent. Complete every required field and include the URL(s).

For general feedback or inquiries, use the Contact form instead.

These reports are reviewed within 5 days. Illegal content is removed immediately and, where required, reported to SegPay, CCBill, and the relevant authorities. If you are depicted and believe you did not consent, say so in the description — we will confirm the signed model release.

The full Complaint Policy is below.

Complaint & Content Removal Policy

Operator: Spectrum One Media, s.r.o. (Bodytorium.com)

Last updated: 28 August 2026

This policy forms part of our Terms & Conditions.

1. What this policy covers

This policy and the form on this page are for reports that content on Bodytorium.com may be illegal, may violate Visa or Mastercard rules, or may depict someone without valid consent, and for related content-removal requests. They are not for billing disputes, cancellations, refunds, technical support, or general feedback. Those should be sent via the Contact page or the relevant payment processor (SegPay or CCBill). Misdirected general feedback sent through this form may be forwarded to ordinary support and is not treated as a content-removal appeal.

2. How content on this site is made

Every photograph and video is created by the site operator. Models are met and photographed in person, compensated, confirmed to be 18 or older at production, and give signed model releases / written consent before publication. We do not publish user-uploaded content. 18 U.S.C. § 2257 records are kept as described on our Compliance page.

3. Who can complain

Anyone may use this policy, whether or not they are a subscriber.

4. How to complain

Use the form on this page or email contact@bodytorium.com. Include your name, email, a description, the URL(s) of any content concerned, and — if the form provides it — the type of report.

5. Timeframes

We review and resolve good-faith complaints covered by this policy within 5 days and notify you of the outcome. If we need more information, we will contact you.

6. Illegal content

Content that is illegal, or that we reasonably believe is illegal (including child sexual abuse material and other content prohibited by applicable law or card-brand rules), is removed immediately. Where required, we report it to our payment processors (SegPay and CCBill) and to the relevant authorities. Immediate removal is not delayed by the 5-day review window.

7. Appeals by a person depicted in content (consent)

Any individual who believes they are depicted on this site without their consent may submit an appeal / content-removal request through the form or by email, identifying themselves and the URL(s). When such an appeal is received we will confirm that we obtained appropriate consent by retrieving the signed model release and related production records for that person.

If appropriate consent cannot be established, the content is taken down immediately. The same immediate takedown applies if the person depicted demonstrates that the consent is void under applicable law.

If we disagree that the consent is void under applicable law, we will allow that disagreement to be resolved by a neutral body at our expense.

We will notify the appellant of the decision by email.

8. Other complaints

Other complaints that fall within section 1 are investigated in good faith within a timescale appropriate to the issue. Content that breaches our Terms is removed promptly.

9. Abusive or bad-faith complaints

Wholly unjustified, abusive, or bad-faith complaints may result in account action where the complainant is a user of the site.